Bonitas medical scheme - terrible client service

I am so frustrated trying to claim from Bonitas medical. I injured myself in an accident overseas and had Bonitas international cover in place. They are now declining my claim because I had Bryte travel insurance in place. However Bryte is declining my claim because I have medical cover in place. I can understand the purpose of the clause being to avoid me receiving double payment, but in this case I am receiving nothing, with either provider pointing fingers at the other, ludicrous, and frustrating to say the least. Not to mention their cumbersome sales process - I have been sent from pillar to post in their internal maze (their international cover is outsourced to Europ Assist, and Medscheme is somehow also involved, so the process is even more clumsy) with nobody taking proper ownership of my claim.