Bonita’s medical scheme service and communication leaves much to be desired

I am desperately trying to resolve a claim that has an authorization number and has been pending since DECEMBER 2019. I have spoke to 7 different people at the health professionals call centre. This has been escalated 7 times and I have not yet received telephonic feedback as promised. The reference number provided was 040520Q04K4V. It is disappointing and discouraging as each time I have been promised assistance. There is a disabled child who is urgently awaiting an assistive device and nobody is able to resolve the claim. The communication and feedback has been poor and unsatisfactory.