Bonitas Medical scheme has failed me

I regret joining this scheme! I joined Bonitas medical aid on 01/03/2024 same time with my daughter as a dependent, I had different options of medical aid schemes with my employer, but I chose Bonitas because I thought it was the best medical aid scheme.

I am very disappointed with the scheme lack of communication, *********** and unprofessional client services agents.

My daughter was not registered with the scheme with the initial application forms, I then followed up with the scheme and was I was sent from pillar to post, no one where the initial application form was, I had to complete another form because the first form that my employer sent was nowhere to be found.

After completing another form and sending it to the scheme my daughter was then registered and was placed on 3 months general period same as myself which I do not have a problem with. I received registration confirmation for adding beneficiary and the benefit start date was to 01/06/2024 for me and my daughter as we joined in the same month.

I was very surprised and disappointed to learn on 01/06/2024 when I took my sick child to the doctor that her waiting period is until 01/07/2024 which was not communicated to me. I don't know why they are placing her on 4 months waiting period because she was only terminated on her mother's scheme on the 29 February2024 which is also Bonitas that she joined on 01 February 2023 I don't even know the reason why my daughter has to serve 4 months waiting period.

The Third-party application was also sent in March 2024 and was only loaded on the 03rd of June 2024 after her mom called and she was told that she is not loaded as the third party.

I am writing this review sitting home with a sick child whom I can take to the Doctor, but I am paying medical aid, and there is no one to assist in resolving this issue.