Bonitas Medical Scheme can't compare to Discovery Medical Scheme

Item: Bonitas Medical Fund
Rating: 1
Author: Charmian B

Worst Medical Aid ever to authorise and pay for BAHA implants. Cochlear Implants as per in -hospital benefits R238 000 per family per year. After 2,5 years correspondence they only authorise R54 000.00 to replace hearing processors (BAHA6).

7 years back Discovery paid almost for the full claim, this just confirms that Discovery is far beter than Bonitas, as their monthly contributions to similar plans are almost the same. That is why we are moving back to Discovery without second thoughts.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

06 Dec 2022, 15:26

Hello Charmian B

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply06 Dec 2022, 15:26

Official

Hello Charmian B

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's replyOfficial

11 Jan 2023, 13:52

Hello Charmian B

Thank you for submitting a comment to us through Hellopeter.

According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind regards

Bonitas

Bonitas Medical Fund's reply11 Jan 2023, 13:52