DN
Dudley N

1 reviews | Active since Dec 2019

27 Dec 2019, 11:03

Bonitas Medical Scheme

Totally inept and useless medical aid. I became a member of Bonitas by default after the collapse of Prosano Medical Aid. Always find a reason not to approve hospital authorisation even if the procedure seeks to be preventative. Their reason is that the patient needs to show symptoms of some illness. That reasoning is shocking. Does the patient first needs to be diagnosed with cancer before they will approve any authorization? This battle with Bonitas is going on for almost six months. Maybe I should just move on and look at other medical aids for the sake of my sanity.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Dec 2019, 14:33
Official
Hello Dudley N,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply30 Dec 2019, 14:50
Official
Hello Dudley N,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team