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Alan S

1 reviews | Active since Jan 2020

22 Jan 2020, 09:54

Bonitas medical scheme are ******

My wife has a hernia that is huge , Bonitas has not given the authorization after a week , the operation is scheduled for tomorrow .I pay my medical aid but when you want help that you pay for there are always excuses !

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Jan 2020, 11:14
Official
Hello Alan S,  

Thank you for submitting a comment to us through Hello Peter.  

Kindly reply privately with the membership number in order for us to assist with your query.  

Thanks and regards,  

Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply23 Jan 2020, 15:07
Official
Hello Alan S,  

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Feb 2020, 00:08
Official
Hello Alan s,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas team