TN
Tebogo N
1 reviews | Active since Jun 2022
25 Feb 2025, 12:05
BONITAS MEDICAL SCHEME A ****
I was over charged for two months now. My contribution is R2789.00 but they billed R5177.00. My AON urgent submitted necessary documents to medical scheme and they confirmed error has been corrected. On the 20 February I called the medical scheme doing the follow up on my refund. And I was told this month they will take a correct amount.Yesterday I was surprised to see same deduction as previous months occurred again. Now they overcharged me R 4800.00 in total that they must refund to me.
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Replies (1)Bonitas Medical Fund's replyOfficial
25 Feb 2025, 12:38Hello Tebogo N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for urgent assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for urgent assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Feb 2025, 12:38
Official
Hello Tebogo N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for urgent assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for urgent assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
