EM
Eugene M
1 reviews | Active since Aug 2025
22 Aug 2025, 21:14
BONITAS Medical Savings plan (Bonsave)
I was a member of the bonsave plan and had a positive savings balance, I changed over to the primary select option. I left Bonitas due change of employment, i requested the surplus balance from my bonsave account to be transferred to new medical aid scheme... Been waiting since October 2024... Numerous calls e-mails and references numbers stating they busy with the refund... Today i get an email from Bonitas after business hours, saying that i owe them money... How is this possible?
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 09:13Hello Eugene M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply25 Aug 2025, 09:13
Official
Hello Eugene M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 10:12Hello Eugene M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Aug 2025, 10:12
Official
Hello Eugene M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
EM
Eugene M's updateReviewer Update
16 Sept 2025, 15:24Hi Bonitas Team
Please note i am still awaiting refund of my savings balance, please furnish myself with proof of payment if refund payment was processed.
Please note i am still awaiting refund of my savings balance, please furnish myself with proof of payment if refund payment was processed.
EM
Eugene M's update16 Sept 2025, 15:24
Reviewer Update
Hi Bonitas Team
Please note i am still awaiting refund of my savings balance, please furnish myself with proof of payment if refund payment was processed.
Please note i am still awaiting refund of my savings balance, please furnish myself with proof of payment if refund payment was processed.
EM
Eugene M's updateReviewer Update
18 Sept 2025, 14:22Hi Bonitas team
Still awaiting refund
Still awaiting refund
EM
Eugene M's update18 Sept 2025, 14:22
Reviewer Update
Hi Bonitas team
Still awaiting refund
Still awaiting refund