WH
Wanda H
1 reviews | Active since Jan 2021
25 Jan 2021, 09:17
Bonitas Medical - Poor service
Poor service. I'm so sorry I am a member of this pathetic institution. I have depleted my Vodacom account for being on call to this institution for the month of January 2021. Service, customer care.......what? This is a joke. No communication and no commitment to their members. A cancellation that was done on the 31 November 2020 and only to debited my account on 1 st January, the struggle to get this cleared, sorted and refunded ended today. While on the phone with one of the 4 agents I spoke to, I got one sentence email , GOOD DAY
WE RAISD FOR FEB AND MEMBER WIL PAY ONLY R198
THANK YOU
This is Bonitas and all it stands for.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
25 Jan 2021, 13:38Hello Wanda H,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply25 Jan 2021, 13:38
Official
Hello Wanda H,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Jan 2021, 13:17Hello Wanda H,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply29 Jan 2021, 13:17
Official
Hello Wanda H,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team