Bonitas Medical just gets worse and worse.

I have tried to refrain from writing about about Bonitas for some time as I just get more stressed and hope they will get better but unfortunately they just get worse. I am retired and forced to belong to Bonitas but otherwise would have left them years ago. The following are some of my main complaints.

Bonitas never reply to emails. When you email them you received and automatically generated response saying the matter will be investigated but they never respond. I have a Surgeons Account which has not been paid for 120 days and despite 4 emails to them they still never responded. It took a phone call to them for them to advise there was no referral letter from the doctor. However the surgeon advised that there was a referral letter which had been sent to Bonitas together with their invoice. Still waiting for a response from Bonitas . I have suffered from insomnia for years and have been on sleeping pills, prescribed by my Doctor for years. Suddenly Bonitas decided that they would only pay for 3 months of sleeping pills per month. What made things worse is that they never advised members of this decision, they just stopped paying. Bonitas introduced a Wellness Plan where members went for a Wellness Check every year at prescribed providers and were members were given more more allocation of funds to spend. One of the approved providers was Dis-chem. I contacted Dis-chem to arrange for an appointment and was advised that Dis Chem had temporarily stopped this service. Again no notification from Bonitas and so I dont know if Bonitas have stopped this or Dis-chem have stopped providing this service. I have emailed Bonitas with regard to this but as usual no reply.

Bonitas have a Care Plan which covers Prescribed Minimum Benefits for certain chronic diseases. Every year each member receives an updated care plan but nothing this year.

When one collects medication from a pharmacy Bonitas used to automatically send an advice stating that they had received the claim. Not stating that they would pay it but just stating that the claim had been received. This was suddenly stopped during last year.

The above just covers some major items but every time I have a claim I know that there will be a problem, this just adds to the stress especially knowing that I cant move to another medical aid.