Bonitas medical is terrible

The worst medical to ever go onto. Joined the medical aid for the first time on thr 15 july. I was emailed a letter thereafter that my account is in outstanding debt on the 27 july. I did an eft payment into the account and on the 3 August 2020 my account gets double debited since the funds did not go off it gets debited again on the 4th of August. I have to now pay R600 for unpaid items when its the negligence of bonitas who dont send a client the relevant details off the medical aid that states when the debit order will go off and advise that it will be debited 2 times. Now when you phone to cancel consultants tell you they work from home and are unable to do anything but escalate the account as well as there is a 30 day waiting period for a cancelation when you new to the medical aid as well as you unable to use the medical aid due to a general waiting period. Such bull**** from a big company. Consultants seems as if they not trained well enough to properly follow and advise a client on the steps when it comes to the debit orders and the double debit. But they company is vety forward to send letters out off outstanding debt.