Bonitas Medical Fund - very poor treatment

Item: Bonitas Medical Fund
Rating: 3
Author: Dudley F

My wife is in urgent need of chronic medication as prescribed by our medical doctor. I submitted tequest on 8th March, 2023 - received acknowledgement. 15th March, 2023 - received acknowledgement. 23rd March, 2023 - received acknowledgement. To date still awaiting authorisation for chronic medication and care plan. So disappointed in Bonitas - have been a member for many years

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Replies (1)

Bonitas Medical Fund's replyOfficial

28 Mar 2023, 12:24

Hello Dudley F

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply28 Mar 2023, 12:24

Official

Hello Dudley F

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas