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Vyvyan H

1 reviews | Active since Feb 2019

24 Feb 2021, 10:09

Bonitas Medical Fund very difficult to have chronic meds approved.

I have been trying to obtain agreement to pay Chronic Meds. Despite that my medical aid payments costing my wife and I R 14 000 per month they will not agree to medicines that three specialists require me to take. They know more than a cardiologist, vascular specialist and gastroenterologist. Shame on you Bonitas

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Feb 2021, 15:28
Official
Hello Vyvyan H,

Thank you for notifying us of your complaint.
 
 We are currently investigating this matter. 
 
 We appreciate your patience while we are resolving this query for you.
 
Regards,
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Mar 2021, 09:29
Official
Hello Vyvyan H,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team