Bonitas Medical Fund useless and *******

I have had a very bad experience with Bonitas Medical Fund. I know your time is limited, therefore I'll keep it short: 1. I have app**** for medical aid for my wife through a consultant who was very much on the ball. We waited four months for the application to be accepted. Every time we inquired about the approval or not, their excuse every time was that there was a new administrator of some sorts and that they will contact us "shortly". 2. We requested for cover to start 1 October 2024 (last year). 3. Nothing happened until mid November 2024, when my wife's application was approved by Bonitas. In the mean time no premium was deducted beginning October and beginning November. Then suddenly a premium for one month was deducted during November and at the same time they tried to deduct a further 3 months' premiums from my wife's account. This did not go through, because that amount was not available in her account. 4. During November and the first days of December we were in constant contact with Bonitas to try and find out why they tried to deduct a further 3 months' premiums from my wife's account. We had absolutely no joy. You might just as well have spoken to a brick. Every time their answer was that we owed the money to them. 5. Because of all of this we decided to rather cancel the application for membership with Bonitas. The letter was sent to them on 9 December 2024. We rekoned if they are so useless in the whole application process and on top of that keep on trying to steel our money, what will happen if we actually have a claim? 6. In the mean time they did take a premium on 1 December, but then they went ahead and deducted another month premium on 2 January 2025, even after they had confirmed that the membership will end on 31 December 2024!

My opinion: Do not cause yourself problems dealing with these useless *******.