Bonitas Medical Fund - unprofessional, *********, non responsive. The premiums were a waste of money and a waste of my time trying to claim. To no avail.

We moved over and raised our premiums and medical cover to Bonitas Bon Complete at the beginning of 2017 for the specific reason that our daughter would be needing orthodontic treatment. My first communication with Bonitas regarding this was 28 April 2017. The first consultation was 12 May 2017 for which the medical aid paid. Further communication with Bonitas regarding this was made 22 May 2017 The exrays and further consultation were done during May 2017 and the final moulds and fittings 24 July 2017. We received approval from Bonitas on 27 July 2017 for the procedures. Main reason for the 2 day delay in sending the xrays etc. was that we were under the impression that these were sent directly from Orthonditists office. They then refused to pay their portion as approved as the procedure was done prior to approval. We have done everything to try to sort out this issue with them. I have emailed everyone I can receiveing no response besides an automated response. My husband (main member) questioned this with them and said that he would be looking into other medical aids. He then received a mail to accept his resignation from the scheme. They clearly have too many members and quite happy to let a few go with no discussion. We have paid the higher bon complete contribution for the entire year on the promise that they would fulfil their end of the contract – for which we have more than paid for in contributions. They have been non communicative and totally unprofessional in their dealings with this. This is unacceptable practice. They are now sitting with the extra funds that we could’ve used to pay the orthodontist personally. Taken this up with the Ombudsman.