AJ
Adriaan J
1 reviews | Active since Feb 2014
26 Apr 2024, 21:06
Bonitas Medical Fund trying to deduct money from me after not being a member.
Doing a comparison with my medical aid and Bonita's Medical Fund and after receiving a quote that I did not accept because of a waiting period.This same Bonitas Medical Fund now wants to debit order my account at the end of the month.And I did this throught Hippo, not accaptable. ***
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
27 Apr 2024, 19:56Hello Adriaan J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Apr 2024, 19:56
Official
Hello Adriaan J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Apr 2024, 11:28 Hello Adriaan J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply29 Apr 2024, 11:28
Official
Hello Adriaan J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Apr 2024, 14:00Hello Andriaan
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply30 Apr 2024, 14:00
Official
Hello Andriaan
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team