Bonitas Medical Fund Standards Drop

Good Day

Bonitas is failing as a medical aid provider. Due to the Boncap option being a low cost medical aid, hospitals that were within the radius of my residence have been removed from the Boncap network. As a pensioner without owning a vehicle or having a driver's licence, will have to travel to far away hospitals to get treatment. What is the difference between going to the government hospital in the area versus travelling out of the facinity to get to a Boncap network hospital? Bonitas is basically saying that if you can't afford to upgrade the plan, tough luck as we don't care about your health or inconvenince to travel to the outskirts network hospitals!!

I called Chatsmed Hospital and was advised that Bonitas removed Chatsmed Garden Hospitals and it isn't that the hospital removed the Boncap option due to the rates. I am very disappointed that it was not considered that the hospitals are not convenient and very limited. It seems as if the hospitals which are now listed on the Boncap network, are like state facilities!! With Discovery Keycare, Chatsmed & Entabeni hospitals are within their network which are reputable private hospitals. I preferred Bonitas over other medical aid providers but now Bonitas has dropped their standards since they disregard their members who are on the low cost plans!!

Benefits have also changed. I used to be able to get the compression stockings for varicose veins with a doctor's referral letter, now I am requested to get a motivational letter from the specialist. Boncap doesn't cover the full cost for a varicose veins specialist and being a pensioner, how am I supposed to pay for the consultation? Furthermore the compression stockings are a preventive measure. It makes sense for the medical aid to cover the cost of the compression stockings versus a member being hospitalised to get treatment or have an operation which will cost the medical aid more. I called Boncap on 3rd December, Ref No: *** and was informed that I need to get a doctor's motivational letter which I emailed to the provider. When the staff from Christy Moonsamy's practice sent the claim to Boncap for the compresion stocking, it was rejected as it required a motivational letter from the specialist. Why did the agent tell me to get a motivational letter from the doctor instead of the specialist and why did this change as previously a doctor's referral letter was accepted? I used to market Bonitas to my friends & family but now I do not trust Bonitas to take care of my health and well being. The medical board for Bonitas Medical Fund seems to care more about wealth than their members health!