PT
Pam T
1 reviews | Active since Jun 2019
26 Jun 2019, 17:11
Bonitas Medical Fund *******
After 7 months of querying a penalty fee imposed on my medical aid contribution I still have not been able to get any underwriters or manager to call me back to discuss . I have been on 4 medical aids in the last 15years and none app**** the fee as I have never been without a medical aid since 1989, no matter how many emails and calls I make Bonita's refuses to let me talk to someone in a senior position to sort this out . I am member of their fund and no one returns my calls. The WORST service ever !!! I have now reported them to the ombudsman for medical aid schemes
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Bonitas Medical Fund's replyOfficial
27 Jun 2019, 14:00Hello PamTurner1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Bonitas Medical Fund's reply27 Jun 2019, 14:00
Official
Hello PamTurner1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team