Bonitas Medical Fund-Respond to my questions

Item: Bonitas Medical Fund
Rating: 1
Author: Sinkie R

I have just moved to Bonitas Medical fund and my retired mom is given a 3 month waiting period.She was covered by Discovery for the past year and half. Prior to that she worked for the govt for past 22 years and had medical aid cover. I still await a response from Bonitas to explain why she has to wait 3 months to get cover that they are deducting payments already from. Ref 311219QT***D

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

20 Jan 2020, 10:27

Hello Sinkie R,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply20 Jan 2020, 10:27

Official

Hello Sinkie R,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

21 Jan 2020, 11:43

Hello Sinkie R,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas team

Bonitas Medical Fund's reply21 Jan 2020, 11:43

Official

Hello Sinkie R,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas team