lL
leonam L

1 reviews | Active since Jul 2017

18 Jul 2017, 14:09

Bonitas Medical Fund - Poor Communication

<p>I have a Bon Essential Option, hospital plan.</p> <p>I as the main member have never used my plan since I have joined Bonitas for any hospitalisation.</p> <p>I needed to have a cyst removed in my top jaw too large to be done out of theatre.</p> <p>This was classed as Specialised Dentistry and the matter was thrown between Dennis and Bonitas.</p> <p>I have made MANY calls and sent MANY e-mails. I was told to send through my details again and put in an appeal yet I have had no response. After many discussions with different surgeons and doctors - they all ensured me that removal of a cyst cannot be classed as specialised dentistry.</p> <p>I am disgusted with Bonitas.</p> <p> </p> <p> </p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jul 2017, 11:46
Official

Hello leona-schutte-van-rensburg,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team