BONITAS MEDICAL FUND - NO URGENCY ON THEIR SPECIAL CASES?!?

We are 4 members on the scheme and pay R 5,500 pm on the Primary option.

I went to the chemist to get a nebuliser only to be informed that it is not covered. When I phoned the medical aid on the 25th Feb (Call ***) I was informed that I need to get a quote and a motivation from the dr. This was then to be e-mailed to ********** I asked how long this would take before it would be approved/declined on which I was informed it normally takes 30 working days.

I have requested that this be looked at URGENTLY as this is for my 3 month old baby. The lady said I should just put on the mail that this is URGENT, which I did.

I have e-mailed the required documentation this morning. ***

When I phoned again 2 hrs after the mail I was once again informed that it takes 30 working days for the case to be evaluated.

I NEED TO HAVE THIS URGENTLY for my baby, serious the nebuliser cost is +/- R 500 and my monthly medical aid contribution is R 5,500 and they expect me to wait 30 days to have my case evaluated for a 3 month old baby.