Bonitas medical fund messed up

I am on chronic medication and Bonitas only allows Marara pharmacy to deliver meds .It's gone 7 days and I haven't received any meds .I have been making numerous calls to both Bonitas and Marara pharmacy from Monday ( 24 march 2025) Ref for Bonitas call on Monday is 240325QVTP1 ( spoke to Xolani ) My last meds were delivered on 21 February and am with out meds from then .I was told that I would get a call back after he speaks to Marara about my meds I called Marara also and was told by them that it will be escalated To date no meds came.I have been calling Bonitas every day since Monday and Marara pharmacy All I get is they "escalating'" My subscriptions are paid every month without fail and yet service has been so poor Bonitas told me I can't get meds from any other pharmacy even though I desperately need them If I do get it from any other pharmacy I have to pay 40 percent copayment.I am a pensioner I cannot afford that and it's their mess up because Marara pharmacy is not delivering on time I am in Durban .Marara pharmacy is in Cape town It's not like I can go pick up from them It's so frustrating and stressful for me I got very sick because I didn't have meds to take My son went to the local pharmacy to get meds but Bonitas declined it saying Marara already claimed on 20 march and meds were being dispatched I phoned Marara pharmacy and Roslyn from there told me me yesterday ( 26 march) that meds were not dispatched as yet How ridiculous is that Again I asked Bonitas to allow me to get my meds from a local pharmacy and again I was told wait for Marara or pay 40 percent more This wasn't a purchase of something material This was chronic meds that are life saving I ended up buying a few meds cash yesterday .Marara pharmacy is not interested in the urgency of getting meds to the patients and Bonitas won't do anything to assist either .They don't care.I also have had other issues with Bonitas not paying for sugar strips although I am diabetic and have the doctor had sent a motivation for me to receive it every month