Bonitas Medical Fund is THE WORST EVER.

Bonitas Medical Fund refuses to pay for my daughters ICU stay. I was a member with Bonitas and I am a Sanlam employee which is their bosses. However I received pathetic service from them. I emailed them for documentation to add my newborn onto my medical aid as a dependent and they sent me the forms. I then filled it out and even attached the birth certificate for them. I sent it multiple times and still they failed to add her onto my medical aid in December. From January Sanlam moved us over to Fedhealth and Bonitas refuses to assist me with the hospital bills and etc. They keep messing me around and give me the run around. Everytime they request the documentation but the hospital is still struggling to get the money. This is the worst experience I've ever had and they are still not resolving the issue mon5hs later even after me continuously calling them and emailing them.