MC
Marshall C
1 reviews | Active since Mar 2019
10 Apr 2019, 14:34
Bonitas Medical Fund is pathetic!
Still no response... Bonitas not resolving call since 05/10/2018 Closing calls but not resolving them. I have a complaint since 05/10/2018 that cannot be resolved. I called in to find out if all my GP visits are done, and the consultant confirmed that I still have visits left for my daughter. Then I receive a bill from my Dr. to say the bill is not settled. I have tried on numerous occasions to get this resolved but Bonitas just refuses to deal with this matter. 1st time I called, they told me they fired the person who told me there is still funds. 2nd time they told me they not paying so I asked or a supervisor to call me... "still waiting..." 3rd time no manager available. 4th time just no response.... should I go... my ref number is 051018Q1HR03
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
10 Apr 2019, 15:22Hello ***,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply10 Apr 2019, 15:22
Official
Hello ***,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
MC
Marshall C's updateReviewer Update
07 May 2019, 11:24Still no response from Bonitas
MC
Marshall C's update07 May 2019, 11:24
Reviewer Update
Still no response from Bonitas
Bonitas Medical Fund's replyOfficial
13 May 2019, 14:22Hello ***,
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply13 May 2019, 14:22
Official
Hello ***,
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's replyOfficial
17 May 2019, 09:24Hello ***,
We have contacted you to give an update on the status of the enquiry however, we could not reach you.
We have contacted you to give an update on the status of the enquiry however, we could not reach you.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply17 May 2019, 09:24
Official
Hello ***,
We have contacted you to give an update on the status of the enquiry however, we could not reach you.
We have contacted you to give an update on the status of the enquiry however, we could not reach you.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Jun 2019, 13:35Hello ***,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Jun 2019, 13:35
Official
Hello ***,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team