Bonitas Medical Fund from Bad to Worst

Terrible Service I am on the most expensive plan which is the comprehensive plan which is almost R10000 monthly subscription. I submitted a claim on the 12 June 2024 for my YEARLY specialist rheumatologist consult. I received confirmation from Bonitas that my claim was received. On the 25/06/2024 I emailed the claims dept and still have not received any feedback. I called in today the 27/06/24 and for the first time in 5 years they now require a motivation from the Doctor. Why is Bonitas waiting for me to call them ? Why was I not contacted by Bonitas as to the delay. Why is there always an excuse in paying out ? In all the years that I have claimed withthe invoice and receipt from my specialist together with a referral letter from my GP was sufficient. BONITAS Quick to take the premiums but every excuse not to pay out ! Time to move to Discovery.......or pray the NHI comes in soon