Bonitas Medical Fund Excuses Upon Excuses for Client Refunds

We've been a member of Bonitas for the past 15 years and had no issues until cancelling our membership and now trying to get our savings refund from Bonitas which they say is payable in the first week of the 5th month after cancellation. After numorous calls to them now 24 days into the 5th month, still no refund has been made to us, and the excuse now after calling to inquire is that the contact number they had on their payment system was incorrect...........even though all was confirmed over a month ago when we completed and submitted the requested savings refund form along with all the required documents! Its impossible to get hold of Bonitas Finance Savings refund department, nor is it possible to get a straight answer with regards to a payment date. The same generic and only response you'll get via email from the savings refund department is "Please be advised your query for the savings refund has been noted and is being attended to." NO other communication with regards to any delays, payment dates, no reasoning whatsoever! Quick to collect members monthly contributions on time, but definitely not responsive when they have to refund us as a member........only excuses, thanks Bonitas for adding to our stress! Today theb24 Nov 2025, when calling Bonitas, again saying that the payment for the 2nd time now, has been sent for approval and will tale 7 to 10 workings days again before we receive it........which will then be the 6th month. This is totally ridiculous and unprofessional for such a huge company!! All you get is EXCUSES UPON EXCUSES, NO PROPER FEEDBACK, NO ONE WANTS TO TAKE RESPONSIBILITY, INEFFECTIVE CLIENT SERVICE, A MONTHS DELAY EVEN THOUGH THEY CINFIRMED RECEIPT OF ALL THE REQUIRED DOCUMENTS WHICH WE SENT TWICE ALREADY.......AND STILL A MONTHS DELAY!! No one is willig to assist us and see this query through........Totally Ridiculous service, is this how Bonitas values their customers loyalty?

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