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Johan S

1 reviews | Active since Aug 2022

12 Aug 2022, 18:17

Bonitas Medical Fund don't solve issue with tax certificate

Bonitas issue my 2022 tax certificate but there was a problem, they did not indicate my (the member) contribution. For 10 weeks now i call every week and the only answer is "we will escalate ". Last week and today, i was inform that itis an IT department problem, but they don't know when IT will attend to the issue. It is so frustrated, i am a pensioner and want to submit my tax info, but i don't get this issue solved. You can not talk to anybody else but the person who answer the call. I don't not know what to do anymore.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Aug 2022, 09:10
Official
Hello Johan S

Thank you for notifying us of your complaint. 

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Aug 2022, 11:00
Official
Hello Johan S
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We sincerely apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team