NL
Nazmeera L

1 reviews | Active since Dec 2019

12 May 2025, 08:20

Bonitas medical fund DO NOT PAY YOUR CLAIMS!!!

I joined Bonitas and paid my very expensive premium monthly . When I found a lump in my breast I went to the network doctor who referred me to the medi clinic on bonitas network. I went to the lab for bloods at ampath and to xray doctors in the hospital for the mamaogram . Bonitas have one mamagram per year or something like that ,that you can do , my mamogram produced high results so I was asked to do a biopsy by the smar doctor. Bonitas rejected the doc , the lab and mamogram and biopsy . First saying doctora are not on the network, then hospital was not on the network yet they sent me a list and not the gp and hospital were on the network list . They said they cud not pay the lab and mamogram and biopsy because my gp wasn't on the list but funny enough they pay my consultations for fly at the very same doctor . Now im left with a bill even though I pay a lot of money for medical aid. Honestly rhe first time I used Bonitas I have always been on discovery and never had an issue . So don't waste ur money rather use a Scheme that will actually help.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 May 2025, 08:49
Official
Hello Nazmeera L

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

 Kind Regards

 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply13 May 2025, 10:37
Official
Hello Nazmeera L

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards
Bonitas Team