Bonitas Medical Fund disgusting service

Bonitas, no customer service *********** All you seem to do is allocate reference numbers. You answer every single email with a new reference number, but nothing is being done. Myself and my wife are members of Bonitas for around 15 years. I the main member of Standard Select (***) and she main member of Bonsave (***) for last year. Before that we were on Bonsave. On 26 November i change option to became main member on Bonsafe and my wife a dependent member. Its three weeks later now. They change my option but i am still struggle to get my wife registered as a dependent member. This is so frustrated as i think they just dont care for members but can deduct premiums very fast. Very poor service stay away people!!!!!!!!!!!!!