GJ
Geoffrey J

1 reviews | Active since Sept 2012

25 Sept 2023, 09:27

Bonitas Medical Fund and Pharmacy Direct SUCKS!!!

Good day,

Please see below trail mail.

I am dismayed that you have failed me once again and have not processed my new script so that my medication can be delivered on time. I am without medication and want the public to know that if I die they should lay the blame squarely at your feet.

Your appalling service has left me no other alternative but to take this to social media and hellopeter because we should not have to pay for poor service. When you debit my account you are quick to act but when it comes to delivering on your promises you lack haste.

To add insult to injury your phone lines have a technical glitch that is what it says for 3 days straight I have been trying you.

I want and would like this matter reserved urgently.

Thank you.

I can't manage to type kind regards.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Sept 2023, 10:08
Official
Hello Geoffrey
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours.
 
Kind Regards
  
Bonitas Team