Bonitas Medical Fund admin ***********

After notifying Bonita’s of a member’s death and requesting the debit order be cancelled, Bonitas still deducted the premium. I then advised Bontas that the premium should be refunded and requested the refund should be returned to the account it was taken from. Bonitas then requested an executor’s letter. I pointed out that the premium was not paid by the member and would not form part of the estate and should be paid back to the account it was taken from not the deceased member’s account. Bonitas then refunded the deceased members account giving the reason that is the account on record. I pointed out that they had taken the premium from a specific account and therefore obviously had the account details. I requested they reverse the payment and credit the correct account or get a senior staff member to call me and explain why. No help has been forthcoming. R8600 may not be much to them but it is to me. to now lodge a claim against the estate and wait months for a refund because of the incompetence of Bonitas is unacceptable and not even getting a call is inexcusable.