NK
Nompumelelo K
1 reviews | Active since Jun 2018
15 May 2025, 15:41
Bonitas medical fund
I am on Bonitas medical fund. I am booked to remove cataract and they want me to pay a co-payment of R7420.00.
Why yet I am paying R3999.00 monthly for the medical aid. I find it not fair. Please expose them. I and my friends decided to cancel membership if they carry on like this. Who has cash of R14840 because they charge for each eye.
Very disappointed with this medical aid.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
15 May 2025, 15:47Hello Nompumelelo K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 May 2025, 15:47
Official
Hello Nompumelelo K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NK
Nompumelelo K's updateReviewer Update
15 May 2025, 18:28How long will the investigation take ? I am booked for the operation next week Thursday already
NK
Nompumelelo K's update15 May 2025, 18:28
Reviewer Update
How long will the investigation take ? I am booked for the operation next week Thursday already
Bonitas Medical Fund's replyOfficial
16 May 2025, 12:00Hello Nompumelelo K
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply16 May 2025, 12:00
Official
Hello Nompumelelo K
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team