ZB
Zeenad B
1 reviews | Active since Apr 2019
08 Apr 2019, 23:22
BONITAS MEDICAL FUND - A JOKE?!
Beware people, BONITAS MEDICAL FUND, does not have YOU or YOUR Family's best interests at heart. Customer service is non-existent. They not interested in the well-being of you or your family. They will rather see you suffer in pain for the rest of your life than approve a procedure which will give you a better quality of life. The reason we belong to a Medical Fund and fork out monthly exorbitant fees is to ensure that our family members have access to adequate medical care when needed. Consequently, I will be reporting them to the Ombudsman. Please think carefully when choosing a Medical Fund for you and your family and make sure it's NOT Bonitas Medical Fund. Don't be FOOLED!!!
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
09 Apr 2019, 15:49Hello zdebruyn,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply09 Apr 2019, 15:49
Official
Hello zdebruyn,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
18 Apr 2019, 13:30Hello zdebruyn,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply18 Apr 2019, 13:30
Official
Hello zdebruyn,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
ZB
Zeenad B's updateReviewer Update
18 Apr 2019, 15:44Zeenad De Bruyn
To date, no one has contacted me and to my knowledge nothing has been resolved.
Who's lying to who? Is Customer service lying to Management or Management and Customer service lying to the public?!
ZB
Zeenad B's update18 Apr 2019, 15:44
Reviewer Update
Zeenad De Bruyn
To date, no one has contacted me and to my knowledge nothing has been resolved.
Who's lying to who? Is Customer service lying to Management or Management and Customer service lying to the public?!
Bonitas Medical Fund's replyOfficial
24 Apr 2019, 12:23Hello zdebruyn,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
Kindly note: the email communication was sent 18/04/2019 with full details of the authorisation. It seems as if the email communication was not received on the email address registered on the Bonitas profile. The email will be resent on the email registered on the hellopeter profile.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply24 Apr 2019, 12:23
Official
Hello zdebruyn,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
Kindly note: the email communication was sent 18/04/2019 with full details of the authorisation. It seems as if the email communication was not received on the email address registered on the Bonitas profile. The email will be resent on the email registered on the hellopeter profile.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team