LW
Lisa W
1 reviews | Active since Aug 2022
26 Jul 2023, 12:38
Bonitas medical fund
Savings paid out to me on termination from the fund which belonged to me have now been debited to me as outstanding debt from their credit control . This is offensive and uncalled for . I wonder if there will be an apology and I wonder if this is not ***** related. Totally unacceptable
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
26 Jul 2023, 13:04Hello Lisa W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply26 Jul 2023, 13:04
Official
Hello Lisa W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
LW
Lisa W's updateReviewer Update
28 Jul 2023, 12:34Please refrain from harassing me by email with acknowledgement of debt I do not owe . This is ***** and this will now be taken up with the medical council
LW
Lisa W's update28 Jul 2023, 12:34
Reviewer Update
Please refrain from harassing me by email with acknowledgement of debt I do not owe . This is ***** and this will now be taken up with the medical council
Bonitas Medical Fund's replyOfficial
04 Aug 2023, 07:16 Hello Lisa W
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply04 Aug 2023, 07:16
Official
Hello Lisa W
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team