BONITAS MEDICAL FUND

Hi I would like to share the services received from Bonitas.I app**** to add my mom onto my medical aid in December,first of all the staff gave me the run around from pillow to post saying they needed a doctor's letter to confirm my mom's chronic conditions which I provided bearing in mind my mom was on a medical previously.I received an email on the 29 December stating beneficiary has been added on and benefit date is from the 1st of March.I didn't receive any communication with regards to the extra amount payable which I know is supposed to be deducted when a new dependent is added on.I received an email on the 19th Jan to advise my benefits has been suspended because there is amount of R4000 outstanding taking into consideration that Bonitas debited my account in December already for my son and I but not for my mom so they just went ahead and suspended my medical aid without any communication.I called Bonitas several times to sort this out but every consultant that I spoke too said something different and was unable to assist.I spoke to a manager by the name of Andre last week Thursday who promised to come back to me and to date no call from him,he himself couldn't explain because they say the amount that is outstanding is for December for my son,my mom and myself,I even sent through my bank statements reflecting amounts being deducted from my account.I'm still waiting for a call back from Andre the manager,I'm not sure how people get managers position if they can't sort a problem.This service is appalling and atrocious!!!.They are so *********** its not even funny I would never recommend Bonitas to anyone,this is just the first step I will now resort to 702 as well to name and shame Bonitas for their pathetic services