AM
Ashni M
1 reviews | Active since Mar 2021
29 Jul 2021, 10:47
Bonitas Medical Failure to Assist critical patient
Awaiting authorization for surgery for my dad since 4 days now. His op was meant for 29 July, on the 28th there was no authorization yet all necessary documents were submitted by Ethekwini Hospital Fund manager on Monday 26 July. Call Centre at Bonitas constantly giving me the run around. Dad's condition is deteriorating. The surgery is now rescheduled for Saturday 31 July But Bonitas is still stalling citing that prosthesis quote not submitted... Fund manager has verified Everything was submitted satisfactorily 4 days ago. Ridiculous customer care for my dad who's supported the medical aid for over 6 decades!
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Replies (4)
Bonitas Medical Fund's replyOfficial
29 Jul 2021, 10:57Hello Ashni M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number to assist with with your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply29 Jul 2021, 10:57
Official
Hello Ashni M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number to assist with with your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Jul 2021, 13:06Hello Ashni M
Thank you for submitting the membership number.
We will investigate this matter.
Thank you for submitting the membership number.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply29 Jul 2021, 13:06
Official
Hello Ashni M
Thank you for submitting the membership number.
We will investigate this matter.
Thank you for submitting the membership number.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AM
Ashni M's updateReviewer Update
29 Jul 2021, 15:34Thank you. It has finally been resolved
AM
Ashni M's update29 Jul 2021, 15:34
Reviewer Update
Thank you. It has finally been resolved
Bonitas Medical Fund's replyOfficial
30 Jul 2021, 07:35Hello Ashni M
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply30 Jul 2021, 07:35
Official
Hello Ashni M
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team