Bonitas medical aid's worst service

I am Busisiwe Kavumba, a member of Bonitas medical aid. I am writing this with so much disappoint because I am currently suspended on my medical aid that I have been paying monthly, with no hesitations. They attempted to debit money days before my debit date without consulting with me and they didn't find any money, then they immediately resorted to suspending me with immediate effect, no notice, nothing, they just sent me an email to let me know that I have been suspended.

I am surprised that they did not even try to debit again on the agreed date. This morning when I called, I spoke to a guy by the name of Kgomotso/K****tso, he said they can debit again but it is a long process that might even take another week, a week of suspension, so if I or my son needs medical assistance we will not be covered.

I fail to understand why an early debit was not communicated with me and now they are telling me to do an EFT payment, so now because for some reason for them to take out the money in my account now is a process that also needs a supervisor. I would never advice anyone to take a Bonitas medical aid, worse service, I am even canceling my cover with them now.