C8
Chiron 888chiron

1 reviews | Active since Aug 2024

07 Aug 2024, 18:34

Bonitas medical aid will not cover emergency medical treatment

Do not choose Bonitas as your medical aid. Bonitas use every shady tactic they can, not to pay for your emergency and other medical expenses. I had was admitted to casualty department at St Georges hospital with severe abdominal pain at about 2:30 am. I gave them all the relavant medical aid details . The hospital then sent all my treatment claims to Bonitas. Most of the claims was rejected by Bonitas. After numerous phone calls and excuses, I was told that I had to pay for the medical treatment. The excuses included the following: 1. The docters working in casualty was not contracted to the Bonitas network and next time I have a medical emergency I must phone every hospital to make sure I go to the correct hospital. 2. The casualty department or myself have to get authorization within 48 hrs of the treatment received....how would anyone know this?? This is not an isolated incidence. On another occasion I confirmed with Bonitas that they would pay for certain medical treatment and the rejected the claim...again. I joined Bonitas thinking the benifits were better and that they would pay for my Chronic medication but I was wrong again. Numerous attempts to obtain my chronic medication failed and again, many..many excuses followed. You need to know the truth before this happens to you

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2024, 08:51
Official
Hello Chiron 8
     
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
         
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
          
Kind regards
     
Bonitas Team
C8
Chiron 888chiron's update08 Aug 2024, 16:10
Reviewer Update
As expected Bonitas only pretends to care once your antics are posted online. We will see what happens....
I will inform everyone on the progress or lack there of


Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2024, 16:26
Official
Hello Chiron 8

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 
C8
Chiron 888chiron's update15 Aug 2024, 16:12
Reviewer Update
1 week since complaint reported:
I have still not been contacted by Bonitas.
No response or resolution