Hellopeter
Share Your Experience
MC
Murray C

1 reviews | Active since Dec 2013

19 Apr 2019, 10:58

Bonitas Medical Aid "were not here when you need us"

Bonitas rep**** to my HelloPeter comment really just stating that to say that to pay R330,48 for a specialist not on their network is their policy. in other words just take it or leave. The fact that no specialist charges R330,48 does not seem to matter. The fact that my wife went to various other specialists before finding one who could assist with here very painful problem does not matter at all.

This is why I again say that Bonitas are not "here when you need them. " Many companies reply to HelloPeter just to show that they have responded but dont actually assist in resolving your problem.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Apr 2019, 09:33
Official
Hello putfoot,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Apr 2019, 15:01
Official
Hello putfoot,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team