1 reviews | Active since Apr 2013
Bonitas Medical Aid - useless
I have tried getting my mask for my CPAP device since last year. Was told that funds had been exhausted, which I understood.
But 2026 is a new benefit year, so funds are available. Upon contacting BMS I was told that there are funds available and I received written confirmation of the amount of the funds available and 1 mask can be claimed.
The claim was submiitted and was rejected twice wirh the same reason.. NO FUNDS AVAILABLE. I'm so gatvol of always fighting with BMS wrt claims. There's always and excuse, nvm that they are constantly changing the medications not being on their pmb and I land up paying for meds that is NEEDED for my hubby & my chronic illnesses. Even with generics prescribed they still refuse to pay. 😡
I need the CPAP device urgently and they are just messing me around.
We've been with BMS for over 20 years and in the beginning they were awesome. Over the last few years they have just become absolutely useless. You pay more per month for less benefits 😡😡
On a positive, their service consultants are absolutely brilliant. Except their chronic consultants, the 1 I spoke to was rude and sounded very annoyed. Not sure is he was just having a bad day, but it left a very negative affect.
There was NO specific email address communicated in their response, so I emailed it to the ONLY email address I have, which is their general query email. ***.
Today, I receive an email from BMS saying that the query has been closed as I did not provide them with details requested!!!!!!!!!!!!
I have rep**** to them with the proof of my email sent and reply email came back as a NO reply email address 🤔🤔
Really, how do these run a business?
In the normal world, one would assign a consultant to address this matter with their direct email address and NOT a no reply email address 😉 AM I wrong?
BMS with all the negativ publicity you are facing in the media, one would think that you would up your game!!!!!!
There was NO specific email address communicated in their response, so I emailed it to the ONLY email address I have, which is their general query email. ***.
Today, I receive an email from BMS saying that the query has been closed as I did not provide them with details requested!!!!!!!!!!!!
I have rep**** to them with the proof of my email sent and reply email came back as a NO reply email address 🤔🤔
Really, how do these run a business?
In the normal world, one would assign a consultant to address this matter with their direct email address and NOT a no reply email address 😉 AM I wrong?
BMS with all the negativ publicity you are facing in the media, one would think that you would up your game!!!!!!