BONITAS MEDICAL AID - UNSATISFIED CUSTOMER

In September 2020 a member of my staff retired and went to live in Bulawayo. To terminate his Membership with Bonitas, I had to fill out a form and have it signed. Because he now lives in Bulawayo and because of Covid (no one can get hold of him) I signed the Termination Form myself (as I was the principle Payer for this member of staff). BONITAS refused to accept my signature and said I HAD to get his signature to terminate. This has taken me 7 months (because of COVID) @ approximately R2452.00 per month = R17,164.00 having to pay BONITAS for NOTHING. They have now accepted the Termination but REFUSE to refund me any part of this payment to them. I find this very unfair, because of COVID I have had to suffer this amount of over R17.000. The membership for Bonitas was a HOSPITAL Plan and was taken out in December 2014 and NEVER used. SOOO Bonitas has been paid for NOTHING all these years and REFUSES to refund me a mere R17,000. I am very upset and disappointed with them.