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RS
Raymond S

1 reviews | Active since Apr 2014

08 Feb 2022, 12:40

Bonitas medical aid unreasonanble and useless

I do not undestand why companies force us to use *********** and unreasonable companies such as bonitas, I am not well and have been struggling for over a week to get medication authorised through my savings.

I currently do not have funds to buy the meds myself and have been advised there is nothing they can do, I was also advised there is no escalation process when you have urgent queries or requests. I really pity and feel sorry for anyone who mijght have gone through what I'm going through, or those using this medical aid, it seems one might need to die first before they can escalate any queries or urgent requests.

I'm shocked such happens in a country were we should be able to exercise our right of choice and not have to deal with such incompetence and ************ companies such as this one.

Good luck to all using this medical aid.

Regards Fedup Raymond

0
Replies (7)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Feb 2022, 13:06
Official
Hello Raymond S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards
 
Bonitas Team
RS
Raymond S's update08 Feb 2022, 13:54
Reviewer Update
Really ??? I'm not gonna hold my breath for this one....
RS
Raymond S's update08 Feb 2022, 13:56
Reviewer Update
Called your Contact Centre Lesego kept me holding for 53 minutes, that's how pathetic your service is

Bonitas Medical Fund
Bonitas Medical Fund's reply08 Feb 2022, 22:51
Official
Hello Raymond S
 
 We have tried contacting you telephonically and unfortunately we could not reach you.
 
 Please note that your enquiry is still being investigated and we will keep you updated until the matter has been resolved.
 
We appreciate your patience while we are resolving this query for you.
 
Regards 
 
The Bonitas Team
 
RS
Raymond S's update09 Feb 2022, 08:48
Reviewer Update
The service and products are just *******, you buzzed me twice yesterday had the phone in my hand, even tried calling the number back but it doesn't go through....so please stop acting and pretending to want to solve this query, this company and its staff compliment will stress and drive you crazy, worst medical aid experience ever....
RS
Raymond S's update09 Feb 2022, 13:44
Reviewer Update
Thank you, Portia Mfiti for your assistance, much appreciated i have gotten confirmation from the pharmacy to come collect my medication. Much happier and already feeling a bit better.
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Feb 2022, 10:19
Official
Hello Raymond S

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team