AM
Alan M

1 reviews | Active since Aug 2019

01 Aug 2019, 10:05

Bonitas Medical aid unfair practices

I am extremely disappointed with Bonitas, I am a new member and not even one month into membership and I am *****ed over. I app**** for medical aid and agreed to take the Primary Select option at R4605 per month for a family of 4. I now get a debit order of R5453.25 and am told that this will be my new monthly installment going forward?? I understand about the whole "late joining fee" but how on earth do you justify R848.25 extra EVERY month. Nobody at any stage of my application gave me any amount or warning that this would be the amount. Why is the "late joining fee" not discussed and a figure given before the members are signed up, is this the type of unfair operation you are proud of? I have been unemployed for over a year, I finally land a job and I make a budget for medical aid and then Bonitas does this to me, now it will cost me even more to go and find a new medical aid and start all over again. Disgusted!!

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Aug 2019, 11:35
Official
Hello Alan Mckenzie,

Thank you for submitting your details to us through Hello Peter. 

This is to confirm that we have received your information and that we are currently investigating this matter. 

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. 

Kind regards,    
                       
Bonitas Team  
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Aug 2019, 12:31
Official
Hello Alan Mckenzie,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,   
            
Bonitas Team