Bonitas Medical AId - Terrible service

Item: Bonitas Medical Fund
Rating: 1
Author: Dennis Janse van Rensburg

We sent debit order documents to Bonitas in November 2025 to change banking details for a client. This was not done. Then we were assured in February 2026 that this will be corrected. Bonitas came back and said that the account details cannot be verified. After providing al the details there is still a problem. The client wanted to pay the outstanding premiums but now the payment will not be processed to the Bonitas FNB account

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

03 Feb 2026, 16:00

Hello Dennis Janse van Rensburg

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply03 Feb 2026, 16:00

Official

Hello Dennis Janse van Rensburg

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

DJvR

Dennis Janse van Rensburg's updateReviewer Update

03 Feb 2026, 17:24

Thanks for the response. However, there is another issue that arose with the same client they made one payment which had to be allocated to 2 members. Apparently this cannot be done. We cannot continue like this

DJvR

Dennis Janse van Rensburg's update03 Feb 2026, 17:24

Reviewer Update

DJvR

Dennis Janse van Rensburg's updateReviewer Update

04 Feb 2026, 11:06

I have not had any response here. Please let me know how this is progressing

DJvR

Dennis Janse van Rensburg's update04 Feb 2026, 11:06

Reviewer Update

I have not had any response here. Please let me know how this is progressing