SM
Shibu M

1 reviews | Active since Sept 2019

07 Jan 2025, 07:25

Bonitas Medical aid targets provider claims in January 2025

I urge all providers to beware of Bonitas Medical Scheme this January 2025. I just receive a statement that claims that i owe the scheme more than R160K. Looking at the pdf file, it seems like they moved my claims to the main member whilst on the excel file its clear that i was claiming on the dependant. This is intentional, and its not the first time that i exprrience it. They usually do this to intentionally cause claim gems and traffics at the begining of the year. The painful part is i personally use the same inconsideratr Bonitas. I might as well find a new medical scheme and allow my patients to change also because i have been pleading with them to stick with bonitas even aftet they complained about their incompetence

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Jan 2025, 09:36
Official
Hello Shibu M 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 

 We will investigate this matter. 

We appreciate your patience while we are resolving this query for you. 
 
Kind Regards
 
Bonitas Team 
SM
Shibu M's update04 Feb 2025, 08:25
Reviewer Update
I am back here today to update the public ,bonitas members and provider that nothing was done. They know how to come here and respond but no action. I have endless call references that proves that the erroris on their side but even today they sentme a statement to show that they are still taking my money. They dont even care about what happens to their members because i told them that i will stop treating their patients.