Bonitas medical aid takes forever to process manual claims and refunds

I thought moving over to Bonitas to Discovery would be a good idea after speaking to people who have medical aid witg Bonitas and confirmed that it's a great option. Now I am sorely disappointed. I had to pay out of pocket for medication for my fiancee who is on my medical aid because the pharmacy didn't bother to check if he is on medical aid. This was in January. I submitted the claim to Bonitas and didn't receive any feedback about it for several days, having to resubmit the claim a couple of times and then send a separate email to their queries department before they finally looked at the claim. After processing it they were obviously supposed to refund me, but it still hasn't happened. Now and entire month later I'm still waiting. They sent an email last that the refund will be paid on the next payment run, I obviously sent a follow up email asking when their payment run date is as this whole fiasco has caused me to not have enough money for petrol. I still have not received any reply. Sure they're fast with processing claims when the pharmacy or doctor loads the claim directly onto the medical aid, but when one makes a mistake then you're going to wait. What am I paying for?