Bonitas medical aid ****s

Call center agents need more training on their processes and forms to be able to fully support clients and take responsibility when misguided clients to a financial loss of R8000. 00. There is a big difference between adding on a dependent and reinstatement back dating it 3 months back without communicating or informing a client that's *****. The worst was the resolution process poor is not the word upon querying it only to get a response that says you used the wrong Form and sent me a different Form and requested them to listen to my telephone conversations with their agent where I requested to add on a dependent not reinstate a dependent where the agent says to me use the termination Form.