DH
Dean H
1 reviews | Active since Oct 2022
19 Oct 2022, 07:45
BONITAS MEDICAL AID REFUSES TO CANCEL MEMBERSHIP
I recently compared medical aid quotes on Hippo's website. After a Hippo consultant signed me up for a medical aid scheme with Bonitas, even after I repeatedly told him that he should not, I received messages showing that I was indeed a member of the Bonitas medical aid scheme.
I can not afford said membership and I was also signed up without my consent. After repeatedly trying to cancel my membership with Bonitas, I have still not received any response.
I URGE YOU TO AVOID BONITAS MEDICAL AID AT ALL COSTS.
DISGUSTING
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
19 Oct 2022, 07:52Hello Dean H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply19 Oct 2022, 07:52
Official
Hello Dean H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
DH
Dean H's updateReviewer Update
19 Oct 2022, 07:56I am glad that I could bring this to your attention.
I really just want a confirmation to know that my membership is canceled and that I will not be charged, otherwise, I will have to close my bank account and open a new one.
Thank you.
I really just want a confirmation to know that my membership is canceled and that I will not be charged, otherwise, I will have to close my bank account and open a new one.
Thank you.
DH
Dean H's update19 Oct 2022, 07:56
Reviewer Update
I am glad that I could bring this to your attention.
I really just want a confirmation to know that my membership is canceled and that I will not be charged, otherwise, I will have to close my bank account and open a new one.
Thank you.
I really just want a confirmation to know that my membership is canceled and that I will not be charged, otherwise, I will have to close my bank account and open a new one.
Thank you.
Bonitas Medical Fund's replyOfficial
19 Oct 2022, 08:24Hello Dean H
Thank you for notifying us of your complaint.
We have escalated the matter to membership department, and we will keep you updated during the cause of the day.
Thank you for notifying us of your complaint.
We have escalated the matter to membership department, and we will keep you updated during the cause of the day.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply19 Oct 2022, 08:24
Official
Hello Dean H
Thank you for notifying us of your complaint.
We have escalated the matter to membership department, and we will keep you updated during the cause of the day.
Thank you for notifying us of your complaint.
We have escalated the matter to membership department, and we will keep you updated during the cause of the day.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
21 Oct 2022, 14:37Hello Dean H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply21 Oct 2022, 14:37
Official
Hello Dean H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
DH
Dean H's updateReviewer Update
21 Oct 2022, 14:56I have received an email stating that I am not a member anymore. Thank you for fixing that. Please try to make sure that people are not signed up against their will in the future as this may cause someone to lose money that they can not afford to lose.
Thank you.
Thank you.
DH
Dean H's update21 Oct 2022, 14:56
Reviewer Update
I have received an email stating that I am not a member anymore. Thank you for fixing that. Please try to make sure that people are not signed up against their will in the future as this may cause someone to lose money that they can not afford to lose.
Thank you.
Thank you.
Bonitas Medical Fund's replyOfficial
21 Oct 2022, 16:04Hello Dean H
Thank you for submitting a comment to us through Hellopeter.
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We sincerely apologise for the inconvenienced caused.
Regards
Bonitas
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We sincerely apologise for the inconvenienced caused.
Regards
Bonitas
Bonitas Medical Fund's reply21 Oct 2022, 16:04
Official
Hello Dean H
Thank you for submitting a comment to us through Hellopeter.
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We sincerely apologise for the inconvenienced caused.
Regards
Bonitas
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We sincerely apologise for the inconvenienced caused.
Regards
Bonitas