SD
Sadia D

1 reviews | Active since Apr 2025

29 Apr 2025, 08:45

BONITAS MEDICAL AID REFUND

BONITAS MEDICAL AID CALL CENTRE AND SAVINGS DEPARTMENT ARE USELESS!!!!!!! I AM SICK AND TIRED OF BEEN TREATED LIKE A FOOL SORT MY REFUND OUT!!!!!!! Look at all my emails coming from *** I have been trying to claim my savings after I resigned from my previous company. They send you documents to complete but some call centre agents have no clue what is happening and cannot refer to previous emails when it was sent. I have complained on numerous occasions on email and telephone requesting someone to urgently call me back. I even asked for management however they do not want to transfer me and say someone will call back. To date almost a month later and nothing. The savings departments emails mailbox is full or you get automated emails saying they attending to your query. This has been one of the worst experiences i have had with a company.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Apr 2025, 08:57
Official
Hello Sadia D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 
 
Bonitas Medical Fund
Bonitas Medical Fund's reply08 May 2025, 10:29
Official
Hello Sadia D Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards  Bonitas Team