BONITAS MEDICAL AID - POOREST SERVICE EVER!!!!

I joint Bonitas in Feb and ever since its been a bad experience with paper work! So much that Bonitas add my husband after the debit order date and the 15th of this month I received an email saying my medical cover has been suspended and must pay R3000+ before Bonitas will lift the suspension. Needless to say they don't call to explain their fault, which I'm being held accountable for and punished for. I've tried to call but with no luck. I have a baby that is sick so everything is blocked and I must pay cash. WHY THE NEED FOR MEDICAL AID THEN?

I WILL NOT ADVISE ANYONE TO JOIN THIS MEDICAL AID DUE TO POOR COMMUNICATION AND ADMIN SERVICES!

This is NOT the only issue I had to encounter with Bonitas in such a short period.